Already a Pine Belt Customer?Close All | Open All
A. Currently, we don’t have a record of call history and minutes of use until after the monthly billing cycle is completed. It is possible to keep up with your usage on your phone using the built-in counter. Any of our customer service representatives can assist you in resetting the counter in your phone to zero so you can have a way of tracking your usage locally. Also, our billing cycle ends on the 25th of each month, so, if you reset your counter on the 26th you will have a pretty accurate accounting at any time of your current usage.
A. Yes you can. We would be happy to assist you in finding the right plan that best suits your needs.
A. Here are some of our most popular add on services:
*Non-published number: $1.00 per month
*Call Waiting $1.75 per month
*Caller ID: $4.00 per month
*Caller ID Deluxe: $6.00 per month
*Call Forwarding: $1.75 per month
*3-Way Calling: $2.25 per month
*Call Block: $4.00 per month
*Basic Voice Mail: $2.00 per month
Pine Belt Internet ServiceClose All | Open All
A. Yes. If you get your existing telephone service from us, then the charges will appear on your telephone bill automatically.
A. You will need a personal computer that meets or exceeds the following requirements:
- Windows 3.1, Windows 95, Windows 98, or Macintosh computer 486 processor (or higher)
- 8 MB of RAM
- 20 MB of free hard disk space.
A. Yes. Our customers may call 1-888-810-4638 between the hours of 7:30 a.m. and 4:30 p.m. Monday through Friday.
A. Yes. The Pine Belt Internet service is a one stop resource for Web and Newsgroup information.
Billing or Making PaymentsClose All | Open All
A. Yes! You sure can! https://ebilling.osgbilling.com/pinebelt/obp800/Defauly.php
A. Yes, we currently accept bill payments for DirecTV, Dish, Sprint, Sprint/Nex-Tel, T-Mobile, AT&T, Verizon, US Cellular, AT&T (BellSouth), Cablevision, Charter, Comcast, Cox, Timewarner, XM, Waste Management, Farmer’s Insurance, Geico, Nationwide, State Farm Insurance, as well as car loan payments for American Honda Finance Corp, Chase Auto Finance, Chrysler Financial, Ford Motor Credit, and Toyota Financial Services.
A. YES! All we need is your PIN number for your account and a valid credit or debit card. We will need your name, address, card number, zip code and amount. It’s free and it takes only a couple of minutes. This service is available for Pine Belt accounts only - not a Radio Shack account payment or any type of merchandise.
A. Yes! We offer automatic bank draft and automatic credit card draft each month. It’s simple to get started and it’s free. You never have to worry about your bill being paid on time again. Stop by any of our locations and sign up for the service or call us and we’ll gladly mail the form to you for a signature. The payments will be taken out of your account on 10th of each month, or the first business day thereafter.
A. In person, at any of the Pine Belt Wireless stores in Butler, Linden, Marion, Camden or Selma; or at our headquarters building in Arlington. Please visit the Retail Stores section of our web site for locations, directions and contact information. You also mail your bill to Pine Belt, PO BOX 279, Arlington, AL 36722.
New CustomersClose All | Open All
A. Yes, we now have a brand new digital bag phone available at Pine Belt Wireless with the same great reception as the old bag phones that worked so well.
A. Caller ID, Voice Mail , Texting, Private Number, Nights and Weekends, Mobile-to-Mobile, Insurance, and Free Incoming calls on some rate plans.
A. Yes, for our five county area for the Southeastern and Nationwide Plans starting at $39.99/ month.
A. Pine Belt is able to provide the ability to email pictures and to use the internet within our five county region. Contact us today to sign up for internet services for your cell phone! Just $15.00/ month! We are not capable of picture messaging or downloading ringtones at this time.
A. Pine Belt is a home phone (landline) service extending to the communities of Arlington, Dixon Mills, Sweet Water and Nanafalia and all of the surrounding towns and communities. We are proud that Pine Belt is 100 percent DSL capable in our home phone service territory, a great example of how we are always striving to expand our services for our customers. This is an exciting time for Pine Belt. We have expanded our high speed internet service to areas outside our home phone service area. Depending on your area, we offer internet services from 4x the rate of dial-up to 50x the rate of dial-up. Contact us for details! 334-385-2106 or 888-810-4638
Radio Shack StoresClose All | Open All
A. Yes. At each of our stores we have a Cellebrite UMS-36pro (see www.cellebrite.com for more information on this device). We offer this service to anyone: free of charge to any new or current Pine Belt Wireless customer and for a nominal fee of $15 per transfer for customers of any other wireless carrier. Just another example of why we call ourselves "The Neighbor You Can Call On."
A. We do. We sell Pine Belt Wireless prepaid and prepaid air-time for all major cellular carriers.
A. Through the Radio Shack credit card program, we can offer you several different offerings available at any given time. There are restrictions on the purchase amount as well as the products that are currently available under the 12 months same as cash promotions. Throughout the year, there are "same as cash" promotions Pine Belt Wireless Radio Shack customers can take advantage of. Check with your local store for the current offerings.
A. The return policy is that the returned item must be in the original package with all packaging material, accessories and instructions. The customer must have the receipt and it must be within 30 days of the purchase date. However, our return policy does not include clearance items. You can return an item purchased from another Radio Shack store as an exchange as long as the product is in its original package and you have your receipt. But we cannot give you cash back on the item.