Top 10 Problems Solved
     
    1. Why do I get "This program has performed an illegal operation" when I check my e-mail?
    Sometimes, the file that contains the mail "inbox" on your computer becomes corrupted. When you check mail, the inbox files needs to be working properly to accept the new messages. To fix this problem, all you need to do is delete the inbox files and let the program recreate them as needed. To do this in Window, you can click on [Start]->[Find files or folders], type "inbox" as your search criteria, and click Find. For Netscape Mail, you will need to highlight and delete the file "inbox" and the file "inbox.snm". For Internet Mail, you will need to highlight and delete the files "inbox.idx" and "inbox.mbx". Note: This solution will also delete the messages currently stored in the inboxes, but will in most cases correct the problem.
    2. How do I view an attachment in my e-mail?
    If you are using a Microsoft product, such as Internet Mail or Outlook Express, you double click on the "paper clip" in the message list and it will open the attachment. If you are using a Netscape product, such as Netscape Mail or Communicator, you go to the bottom of the message and click on the "link" to the attachment.
    3. When I try to connect, why do I keep getting prompted to type in my password?
    Double check your username and password. Make sure that you have only your login, not your whole e-mail address, in the "username" field on the connection screen. Also, make sure that both the username and password are in lower case. The server is case sensitive, and will not accept upper-case characters.
    4. Why won't Netscape/Internet Explorer browse?
    First, make sure that you are connected. Sometimes a connection is dropped, but the computer doesn't "tell" you. If you are using Windows 95 or 98, you can click the start button and then run. Type "netstat -r" and click OK to find out if you are connected and how far the connection reaches (the router? The server? Etc?) If the dos window opens but no numbers other than zero appear, you are not connected. Windows 3.1 can also do this by clicking on the MS-DOS prompt and typing the same thing.
    5. Why does my connection keep getting dropped?
    Do you have call waiting? If so, make sure that it is disabled with a *70 before dialing. Have you been idle (not loading a page or sending an email or making an file transfer) through the server for more than just a few minutes? It could be that an inactivity timer on your computer closes your connection automatically. Is there any disturbance on the phone line? Noisy phone lines are a major culprit of dropped connections. Did you have a program experience an illegal operation while connected? These are hard to track down, but can cause wierd things to happen to your connection.
    6. Why does my mail program tell me that I'm receiving message 1 of ___ messages but I don't get any mail?
    When there is a message that is too large to be retrieved from the server, it acts as a cork of sorts, clogging up the mail box. Your computer it "told" that there are messages, but is unable to download them. If a message is too large to retrieve, it can be deleted by request by your technical support staff.
    7. I uploaded the html files for my web pages, but my web address does not work.
    If you were able to transfer your html files to our server but cannot access your web site, first make sure that your files are located inside your public_html directory, and not just your home directory. The web server looks only in public_html, and won't "see" files anywhere else. Also, make sure that you have a file called index.html in public_html. This is your default page and determines what is sent on a generic request to your Web address.
    8. I have a 56K modem, but I never get 56K connection.
    Even under optimal conditions, connection speeds of only 52-53K are possible. Most users will never achieve this, however due to loss and noise in the copper lines connecting your modem to the telephone company's central office. Most V.90 modems should connect in a range from 40,000 to 52,333 depending upon conditions on the line.
    9. Is one browser any better than another?
    In some cases, one or the other may be more compatible with your computer, but it really is a matter of what your comfortable using.
    10. I get connected, but when I open my browser I get an error like "Cannot find a DNS entry for this site. Please check the server name and try again."
    Several things could cause this. First, make sure that you are actually connected to the Internet. If your modem did not dial and log you into our service, this error is a direct result of not being connected in the first place. Second, double check the web site your are trying to view. If you think it is correct, type another address or click your "Search" button. If you aren't able to view any web sites or get to a search page, then something has happened to your connection. Try disconnecting a connecting again. If that doesn't work, reboot your computer.

If all of the above fails, contact technical support to further troubleshoot your connection problems.

     
   

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