Customer Proprietary Network Rules and Regulations
PINE BELT TELEPHONE COMPANY, INC
PINE BELT COMMUNICATIONS, INC. D/B/A PINE BELT LONG DISTANCE
PINE BELT BROADCASTING, LLC D/B/A PINE BELT TELEPHONE COMPETITIVE SERVICES
PINE BELT CELLULAR, INC. D/B/A PINE BELT WIRELESS
IMPORTANT NOTICE TO SUBSCRIBERS:
CUSTOMER PROPRIETARY NETWORK INFORMATION
Pine Belt Telephone Company, Inc., and the affiliated companies listed above (“Pine Belt”) want you to understand your right to restrict the use of, disclosure of and access to your Customer Proprietary Network Information, or CPNI. You have a right and Pine Belt has a duty, under federal law, to protect the confidentiality of your Customer Proprietary Network Information.
What is CPNI?
It is the information that Pine Belt obtains that relates to the quantity, technical configuration, type, destination, location, and amount of use of the telecommunications service you subscribe to from Pine Belt. It includes the information that is found in your bills, but it does not include subscriber list information (name, address and telephone number). Examples of CPNI would be the telephone numbers that you call, the times you call them, the duration of your calls or the amount of your bill.
Use of your CPNI.
CPNI may be used by Pine Belt to market services that are related to the package of services to which you currently subscribe, when providing inside wiring installation, maintenance and repair services, and when marketing “adjunct to basic” services, such as call blocking, call waiting and caller I.D. CPNI may also be used for the provision of customer premises equipment (“CPE”) and services like call answering and voice mail or messaging, and to protect Company property and prevent fraud. Pine Belt may use CPNI to bill and collect for the services you receive.
Pine Belt and its affiliated companies also offer additional communications-related services. From time to time, Pine Belt may seek your approval to access your CPNI so that Pine Belt, and its affiliates, can provide you information on new services and products that are tailored to meet your needs or may save you money.
BEFORE WE CAN USE YOUR CPNI TO MARKET SERVICES TO YOU THAT ARE UNRELATED TO THE SERVICES TO WHICH YOU CURRENTLY SUBSCRIBE, OR BEFORE WE CAN SEND YOUR CPNI OUTSIDE OF THE COMPANY TO A JOINT VENTURE PARTNER OR INDEPENDENT CONTRACTOR FOR MARKETING PURPOSES, WE MUST OBTAIN YOUR EXPRESS APPROVAL.
This can be done by obtaining affirmative permission from you in response to an oral, written or electronic request or, in certain circumstances, giving you an opportunity to “opt-out” in response to a written or electronic notice. When Pine Belt obtains your oral approval, the approval will last only for the duration of your call with Pine Belt’s customer service representatives,, and the Company bears the burden of demonstrating that the approval was given in compliance with the CPNI rules.
Under rules recently approved by the FCC, only the subscriber of record on the account, or additional persons specifically authorized in writing by the subscriber, will be able to access, discuss, or make changes to the subscriber’s CPNI or account information. You must create a password and a secret question, to be used if you lose or forget your password, in order to be authenticated as the subscriber of record by Pine Belt’s customer service representatives and to access, discuss or make changes to your account. Without a password, Pine Belt can only provide you with limited account information during a customer-initiated call, but may provide all the information you request by placing a return call to you at the telephone number of record or by mailing the information to the address of record. Pine Belt can also provide you with account information based on an in-store contact upon the showing of a valid photo ID matching the name on the account. The new rules also require us to notify you immediately of certain changes to your account or of the disclosure of your CPNI to unauthorized persons or the use of your CPNI for unauthorized purposes.
If you have any questions, please call Customer Service at 334-385-2106, or you may call toll-free by dialing 888-810-4638. Thank you for your patronage!